Privacy Policy

This Privacy Policy ("Privacy Policy") describes how Grid Interface, LLC and its subsidiaries and affiliates ("Grid Interface," "us," "we," or "our") may collect, use, and share your personal information in connection with our website at https://gridinterface.io/ and any other websites we own and operate that link to this Privacy Policy (collectively, the "Site") together with our products, services, social media pages, events, emails, and other electronic communications (collectively, the "Services"), and the choices you have with respect to your personal information. Grid Interface is based in the United States.

This Privacy Policy does not apply to personal information that we may store, maintain, or process as a data processor/service provider on behalf of Grid Interface customers. For more information about the privacy practices of Grid Interface customers, please contact the relevant customer.

Grid Interface reserves the right, at any time, to modify this Privacy Policy. If we modify how we collect, use, or share personal information, we will notify you by revising the "Last Updated" date at the top of this Privacy Policy and, in some cases, we may provide you with additional notice (such as sending you an email notification). In all cases, your continued use of the Service following posting or other notification of changes constitutes your acknowledgement of such changes. Please review this Privacy Policy periodically to keep up to date on our most current policies and practices.

Collection of Personal Information

Personal Information You Provide. We collect personal information when you provide it to us, which may include the following:

• Contact information, such as the first and last name of the Customer contact, phone number, and company email address, Customer credit card or Customer ACH information for auto payment. We also collect API keys for the AMS and the VoIP provider.
• Professional information, such as company name, job title, company location, and other details we may collect about your business or profession.
• Account information, such as information you provide during registration or agreement submission, records of products and services you have purchased from us, and other details about your use of the Services.
• Payment information. All payment processing services connected with your use of the Services are provided to you by third-party payment processors. We accept payment from Clients in the form of credit cards. Grid Interface does not store any credit card or banking information. We are not responsible nor have any liability if you suffer any damages of any kind from your use of the products and services offered by Stripe. You agree that you are subject to the terms and conditions and privacy policies of Stripe (https://stripe.com/legal/consumer; https://stripe.com/privacy). We may also store your billing address to calculate any sales tax due in the United States, to maintain records that may be used for investigations of potentially fraudulent credit card transactions, and to print on your invoices. We may collect commercial information such as your purchase history, including records of products or services you have purchased, provided, returned, or are considering purchasing from us.
• Preferences, such as any marketing or communications preferences.
• Survey responses, such as the information you provide in response to our surveys or questionnaires.
• Communications, such as the information associated with your requests or inquiries, including for support, assistance, or order information, and any feedback you provide when you communicate with us. We and our service providers may also record or monitor any call or chat you have with us for quality control or training purposes, or to enforce our rights.

Personal Information from Third Parties. We may obtain personal information about you from third parties, such as social media platforms and other public sources, third parties that help us advertise our services and find new customers, joint marketing partners, event co-sponsors, and other third parties.

Personal Information Collected Automatically. We, our service providers, and our advertising partners may automatically log information about you, your computer or mobile device, and your activity over time on our Services and other sites and online services, such as:

• Device data, such as your computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, unique identifiers, the website you visited before browsing to our website, and general location information such as city, state, or geographic area.
• Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.

Like many online services, we use the following technologies to facilitate some of our automatic data collection:

• Cookies, which are text files that websites store on a visitor's device to uniquely identify the visitor's browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating online advertising.
• Local storage, which is used to save data on a visitor's device. We may use data from local storage to, for example, turn on web navigation, store multimedia preferences, customize what we show you based on your past interactions with our Service, and remember your preferences.

Referrals. Customers and other users of the Services may have the opportunity to refer friends, colleagues, or other contacts to us and share their contact information with us. Please do not refer someone to us or share their contact information with us unless you have their permission to do so.

Use of Personal Information

Grid Interface uses personal information for the purposes set forth below and as otherwise described in this Privacy Policy or at the time of collection.

To Provide the Services

We may use personal information to provide our Services and to operate our business. For example, we use personal information to:

• Process your transactions, including granting access to our online products and technology;
• Establish, manage, monitor, and maintain your account;
• Improve and personalize your experience on or with the Services;
• Verify your identity or determine your eligibility for offers or promotions;
• Communicate with you, including providing notices about your account or transaction (e.g., confirmations, technical notices, updates, and security alerts) and responding to any of your requests, feedback, or questions;
• Contact you by phone, email, or other form of communication;
• Provide any contests, surveys, sweepstakes, or other promotions you participate in;
• Provide maintenance and support; and
• Fulfill any other purpose for which you provide personal information.

Research and Development

We may use your personal information for research and development purposes, including to study and improve the Services and our business, understand and analyze the usage trends and preferences of our users, and develop new features, functionality, products, and services. As part of these activities, we may create aggregated, de-identified, or other anonymous data from personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes.

Direct Marketing

We may send you Grid Interface-related or other direct marketing communications as permitted by law, including materials, updates, information, special offers, and promotional material from us and our business partners. You may opt-out of our marketing communications as described in the "Your Choices" section below.

Interest-Based Advertising

We may work with third-party advertising companies and social media companies to help us advertise our business and to display ads for our Services. These companies may use cookies and similar technologies to collect information about you (including the online activity information and device information described above) over time across our Site and other websites and services or your interaction with our emails, and use that information to serve ads that they think will interest you. In addition, some of these companies may use hashed customer lists that we share with them to deliver ads to you and to similar users on their platforms. Mobile telephone numbers and SMS opt-in / consent data are excluded from any such hashed lists or advertising partner sharing. You can learn more about your choices for limiting interest-based advertising in the "Your Choices" section below.

Customer Testimonials

We may display personal testimonials of satisfied customers on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your name.

For Compliance, Fraud Prevention, and Safety

We may use personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) maintain the safety, security, and integrity of the Services, business, databases, and other technology assets; (b) protect our, your, or others' rights, privacy, safety or property (including by making and defending legal claims); (c) audit our internal processes for compliance with legal and contractual requirements and internal policies; (d) enforce the terms and conditions that govern the Services; and (e) prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft. We will also use personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

With Your Consent

We will disclose your personal information in accordance with your prior direction or, in some cases, we may specifically ask you for your consent to collect, use, or share your personal information, such as when required by law.

Sharing of Personal Information

In addition to the sharing described elsewhere in this Privacy Policy or at the point of collection, Grid Interface may share your personal information as follows:

Related Companies

We may share your personal information with our affiliates, subsidiaries, and other related companies.

Service Providers

We may share your personal information with third parties who perform services on our behalf that are necessary for the orderly operation of our business. For example, we work with service providers that help us perform website hosting, maintenance services, database management, analytics, payment processing, marketing, email marketing, customer relationship management, finances, and other purposes.

Advertising Partners

We may also share personal information with third parties who we partner with for advertising campaigns or that collect information about your activity on the Services for the purposes described in the "Interest-Based Advertising" section above.

Contest and Joint Marketing Partners

We may also share your personal information with other partners in order to provide you with content and other features through the Services, and such partners may send you promotional materials or otherwise contact you regarding products and services that they offer. When you choose to enter a contest or sign up for a promotion, if applicable, we may share the personal information you provide as part of the offer with the named co-sponsors or other third parties affiliated with such offer.

Professional Advisors

We may share personal information with persons, companies, or professional firms providing Grid Interface with advice and consulting in accounting, administrative, legal, tax, financial, debt collection, and other matters.

Law Enforcement, Government Authorities, and Private Parties

Under certain circumstances, we may be required to disclose personal information to law enforcement, government authorities, and other parties if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose personal information in good faith belief that such action is necessary to comply with a legal obligation or for the purposes described above in the "For Compliance, Fraud Prevention, and Safety" section.

Business Transaction Participants

We may disclose personal information to third parties in connection with any business transaction (or potential transaction) involving a merger, acquisition, sale of shares or assets, financing, consolidation, reorganization, divestiture, or dissolution of all or a portion of our business (including in connection with a bankruptcy or similar proceedings).

Your Choices

Review and Request Changes to Your Account Personal Information

If you have a Grid Interface account, you can log in to your account to review, delete, and make changes to certain personal information stored in your account. If you need to make a change and are unable to do this through your account settings, please email us using the contact information at the end of this Privacy Policy. We rely on you to update and correct the personal information contained in your account. Note that we may keep historical information in our backup files as permitted by law.

Marketing Emails

You may opt-out of marketing-related emails by clicking the "unsubscribe" link at the bottom of the email or by contacting us as described below. You may still receive service-related communications, such as those relating to your account.

Text Messages

We may offer communications via text messages (SMS/MMS) sent by Grid Interface or our messaging service providers. To stop receiving text messages from us, reply STOP to any text message you receive from us, or send your request and mobile telephone number to the email address listed at the end of this Privacy Policy. Note that we may send you a one-time message to confirm receipt of your STOP request. For complete details about our SMS program, including consent, message frequency, and data handling practices, please see the SMS Communications section below.

Cookies

Most browsers let you remove and/or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser's settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all functionality of the Site and it may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit www.allaboutcookies.org.

Analytics

We use Google Analytics to help us analyze how our Site is being accessed and used. To opt-out of Google Analytics, you can download and install the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

Advertising Choices

You can limit the use of your information for interest-based advertising by blocking third-party cookies in your browser settings, using browser plug-ins/extensions, or using your mobile device settings to limit the use of the advertising ID associated with your mobile device. You can also opt out of interest-based ads from companies participating in the following industry opt-out programs:

• Network Advertising Initiative
• Digital Advertising Alliance
• European Interactive Digital Advertising Alliance

Please note that some of the advertising companies we work with may not participate in the opt-out mechanisms described above, so even after opting-out, you may still receive interest-based advertisements from other companies. If you opt-out of interest-based advertisements, you will still see advertisements online but they may be less relevant to you.

Do Not Track

Some browsers may be configured to send "Do Not Track" signals to the online services that you visit. The Site currently does not respond to "Do Not Track" or similar signals. To find out more about "Do Not Track," please visit www.allaboutdnt.com.

Special Rules For Children

Because of federal law, we are not permitted to knowingly collect any personal information from a child under the age of thirteen without the consent of that child's parent or guardian. The statements in this Privacy Policy about our collection and use of personal information also apply to our treatment of personal information from children under the age of thirteen. Some elements of our Services may require the submission of payment information along with personal information in connection with a purchase; other elements of our Services require the submission of personal information to access or use the Services. Except in certain cases where limited contact information may be collected and not retained, these elements of our Services are not available to children under the age of thirteen. If a child who we know to be under the age of thirteen and for whom we have not received parental consent attempts to utilize a service on our Services which is not available to children, he/she will not be able to access it and may receive a message which relays that he/she is not eligible for such a feature.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We may collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in compliance with CAN-SPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from all correspondence.

SMS Communications

Grid Interface, LLC operates a limited SMS/MMS text messaging program through one or more third-party Communications Platform as a Service (CPaaS) providers, in compliance with the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, and the 10DLC (10-Digit Long Code) registration requirements administered by The Campaign Registry (TCR). This section describes how we collect, use, and protect information related to that program.

Program Description

Grid Interface is developing software applications that integrate with the Zoom Phone API for the purposes of call log retrieval, SMS message retrieval, and related communications functionality. Our SMS/MMS program exists exclusively to support the development, validation, and integration testing of those internal applications. Messages exchanged through this program are limited to: (a) test messages exchanged among authorized Grid Interface personnel and contractors during development; (b) operational notifications related to development and testing activities; and (c) conversational replies to messages initiated by participants who have an existing relationship with Grid Interface and have separately consented to participate. No marketing, advertising, or promotional content is sent through this program.

Eligible Participants & Consent

Participation in our SMS program is limited to:

• Authorized employees, owners, and contractors of Grid Interface, LLC who have agreed to participate in development and testing as part of their role;
• Specifically invited test participants who have a pre-existing business relationship with Grid Interface and who have provided express prior consent to receive test messages; and
• Individuals who initiate a text conversation with a Grid Interface number for support, inquiry, or testing purposes.

Consent is obtained directly and individually from each participant before any messages are sent. Consent may be obtained verbally on a recorded telephone call, in writing through an internal participation agreement, by email confirmation, or through an inbound message initiated by the participant. Grid Interface does not solicit opt-ins from the general public for this program, does not operate any public-facing web form for SMS sign-up, and does not purchase, rent, or import contact lists for use in this program.

By providing your mobile telephone number and opting in, you represent that you are the subscriber of the mobile number provided or are authorized to consent on behalf of the subscriber, that you have a pre-existing relationship with Grid Interface, and that you understand the messages are being sent in connection with internal development and testing activities. Consent is never a condition of any purchase or of receiving any service from Grid Interface.

Message Types & Frequency

Because this program is used for development and testing, the volume and timing of messages depend on the development activities being performed. Message frequency is generally low and is limited to the duration of active testing. Messages are transactional, operational, or conversational in nature and may include: test payloads, integration validation messages, follow-up replies to a participant's prior message, and similar non-marketing content.

Message & Data Rates

Message and data rates may apply. Standard message and data rates from your mobile carrier apply to all SMS and MMS messages sent to or from Grid Interface. Grid Interface is not responsible for any charges, fees, or overages assessed by your wireless carrier in connection with your participation in our messaging program. Please consult your wireless carrier's plan for details on the rates that apply to your messaging service. Mobile carriers are not liable for delayed or undelivered messages.

Opt-Out Instructions (STOP)

You may opt out of receiving SMS messages from Grid Interface at any time. To stop receiving text messages from any Grid Interface number, reply with any of the following keywords to the message: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. After you send the opt-out keyword, we will send you a one-time confirmation message acknowledging your request, after which you will no longer receive SMS messages from that number. You may also opt out by emailing your request, along with the mobile number you wish to remove, to support@gridinterface.io.

Help Instructions (HELP)

For assistance or to receive more information about our messaging program, reply HELP to any text message you receive from a Grid Interface number, or contact us directly at support@gridinterface.io.

Information Collected in Connection with SMS

In connection with our SMS program, we and our messaging platform provider(s) may collect, process, and retain the following categories of information:

• Your mobile telephone number;
• Your name and other contact information you provide;
• The date, time, and content of messages sent to and received from you;
• Records of your consent (including the method, date, time, and source of opt-in) and any subsequent opt-out requests;
• Your wireless carrier and message delivery status; and
• Any additional information you choose to provide in the body of your messages.

Information collected through this program is used solely for the purposes of developing, testing, and validating our applications, maintaining required records of consent and opt-out, and meeting our legal and regulatory obligations. It is not used to build marketing audiences, advertising profiles, or external data products of any kind.

Use & Sharing of SMS Information

We use the information collected through our SMS program to operate the development and testing program described above, respond to messages you send to us, maintain records of consent and opt-out as required by law, prevent abuse and fraud, and comply with legal obligations.

Restrictions on Sharing: Grid Interface does not sell, rent, lease, license, or share mobile telephone numbers or SMS opt-in / consent data with third parties or affiliates for their own marketing, promotional, advertising, lead generation, or analytics purposes — or for any other purpose. Mobile opt-in data and consent records are not shared with third parties for any purpose other than the following limited operational uses:

• Messaging service providers (including our CPaaS provider(s) and underlying mobile carriers) who transmit, route, and deliver our SMS/MMS messages on our behalf;
• Subprocessors bound by written agreements that require them to maintain the confidentiality and security of the data and to use it solely to provide the contracted services to Grid Interface; and
• Legal, regulatory, and law enforcement disclosures when required to comply with applicable law, valid legal process, or to protect the rights, property, or safety of Grid Interface, our personnel, or others.

This restriction is in addition to, and prevails over, any general data sharing description elsewhere in this Privacy Policy. SMS opt-in data and consent records are excluded from any data sharing for marketing, advertising, lead generation, or analytics purposes by third parties.

Privacy Policy Disclosure

Before opting in to receive text messages from Grid Interface, participants are directed to this Privacy Policy and to this SMS Communications section. The Privacy Policy is publicly available at https://gridinterface.io/privacy-policy.

Prohibited Content

Grid Interface complies with CTIA Messaging Principles and Best Practices and the messaging policies of our CPaaS provider(s) and U.S. mobile carriers. We do not use our SMS program to transmit content related to any prohibited "SHAFT" categories (Sex, Hate, Alcohol, Firearms, Tobacco), illegal substances, lending or loan arrangements, age-gated content, or other content prohibited by applicable carrier policies or law. Messages do not contain public URL links, third-party phone numbers, or marketing solicitations.

Eligibility

Our SMS program is intended for residents of the United States who are at least 18 years of age (or the age of majority in their jurisdiction). By opting in, you represent that you meet these eligibility requirements.

Changes to the SMS Program

Because this is a development and testing program, Grid Interface may modify, suspend, or terminate the SMS program, in whole or in part, at any time without prior notice. If the program is ever expanded beyond internal development and testing — for example, to include consumer-facing or marketing communications — this Privacy Policy will be updated and affected participants will be re-onboarded with new, use-case-appropriate consent before any such expanded use begins.

Carrier Disclaimer

Carriers, including but not limited to AT&T, T-Mobile, Verizon Wireless, U.S. Cellular, and their affiliates, are not liable for delayed or undelivered messages. Supported carriers may change without notice.

Contact Regarding SMS

If you have any questions about our SMS program, our 10DLC registration, or this section of the Privacy Policy, please contact us at support@gridinterface.io or at the postal address listed in the "Contact Information" section below.

Data Security

We take steps to protect the personal information that we collect. Regardless of the precautions taken by us, we cannot ensure or warrant the security of any information you transmit to us and there is no guarantee that there will be no unauthorized access, use, disclosure or processing of personal information or that there will not be any breach of our physical, technical, or managerial safeguards.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as necessary to comply with our legal obligations, resolve disputes, maintain appropriate business records, and enforce our agreements. After expiry of the applicable retention periods, your personal information will be deleted. If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will implement appropriate measures to prevent any further use of such data. In some cases, we may choose to retain certain information (e.g., insights about Services use) in a depersonalized or aggregated form.

Third Party Websites and Services

The Services may contain links to other websites and online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or online services that are not associated with us. We do not control third-party websites or online services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use, and sharing of your personal information. We encourage you to read the privacy policies of the other websites and online services you use.

Notice to California Residents (Shine the Light Law)

This section applies only to California residents. The California Consumer Privacy Act (CCPA) is a data protection law that ensures you have certain rights regarding the Personal Information we collect or maintain about you. Please note these rights are not absolute, and there may be cases when we decline your request as permitted by law.

Under California Civil Code sections 1798.83–1798.84, California residents who have an established business relationship with Grid Interface are entitled to ask us for a notice describing what categories of personal information we share with third parties for the third parties' direct marketing purposes. If you are a California resident and would like a copy of this notice, please submit your request to the email address listed at the end of this Privacy Policy with "Shine the Light" in the subject line.

In addition, you also have the following rights:

• Right of Access: You have the right to request that we disclose what Personal Information we have collected, used, and disclosed about you in the past 12 months.
• Right of Deletion: You have the right to request that we delete Personal Information collected or maintained by us, subject to certain exceptions.
• Right to Non-Discrimination: You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA.

Notice to Nevada Residents

Nevada Revised Statutes Chapter 603A allows Nevada residents to opt-out of the "sale" of certain types of personal information. Subject to several exceptions, Nevada law defines "sale" to mean the exchange of certain types of personal information for monetary consideration to another person. If you are a Nevada resident who wishes to exercise your "sale" opt-out rights, you may submit a request to us using the contact information listed at the end of this Privacy Policy.

Artificial Intelligence Governance & State Law Alignment

We design and operate our artificial intelligence systems in a manner intended to align with emerging U.S. artificial intelligence governance frameworks, including the New York Responsible AI Safety and Education Act (RAISE Act), California automated decision-making technology requirements, and the Colorado Artificial Intelligence Act. These frameworks emphasize transparency, accountability, risk management, and responsible data use in the deployment of artificial intelligence systems.

Consistent with these principles, we implement policies and technical measures designed to:

• Distinguish between customer-provided content, system outputs, and operational usage data;
• Limit the use of personal data in connection with automated decision-making;
• Use aggregated and de-identified data for analytics, service improvement, and model development where permitted;
• Apply reasonable safeguards to reduce risks of bias, improper data use, and unintended or harmful outcomes; and
• Maintain internal documentation and governance practices appropriate to the nature and risk profile of our services.

Our artificial intelligence systems are intended to support customers and are not designed to make legally binding or similarly significant decisions about individuals unless expressly stated. Where required by applicable law, we support customer transparency, oversight, and accountability obligations related to automated decision-making technologies.

Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Grid Interface, LLC
42717 Hawthorn Street
Murrieta, CA 92562
Email: support@gridinterface.io